Privacy Policy

Overview

Pozool Stays helps property operators manage reservations, listings, guests, payments, tasks, contracts, maintenance work, and related operations. This Privacy Policy explains what information we collect, how we use it, and the choices available to users of the service.

Information We Collect

We may collect account information such as names, email addresses, usernames, roles, authentication data, company details, and activity records. The service may also store operational records entered by users, including property, listing, reservation, guest, tenant, payment, transaction, inventory, vendor, task, maintenance, contract, calendar, and document information.

We may collect technical information such as browser type, device information, IP address, session details, timestamps, logs, and usage events needed to keep the service secure and reliable.

How We Use Information

We use information to provide the service, maintain user accounts, process operational workflows, generate reports and receipts, support property management activities, secure the application, troubleshoot issues, improve product quality, and communicate with users about service-related matters.

Sharing and Disclosure

We do not sell personal information. We may share information with service providers that help operate the application, such as hosting, storage, email, analytics, logging, security, and payment-related providers. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer involving the service.

Data Retention

We retain information for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes, enforce agreements, and maintain accurate operational records. Users may request deletion or correction of certain information, subject to legal and operational retention requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

Depending on your role and applicable law, you may request access, correction, export, or deletion of personal information. Some records may need to be retained for operational, legal, security, or accounting reasons.

Contact

For privacy questions or requests, contact stays@pozool.com.